Customer Service Representative
Shamrock Cleaners
Customer Service Representative
Part Time • Shamrock Cleaners
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Flexible schedule
- Free uniforms
Attention Job Fair - Wednesday 9/9/2026 - 9 am - 4 pm - In Person Interviews
Benefits/Perks
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Compensation: $15.00 - $16.00 per hour
About Us
Shamrock Cleaners has been proudly serving the Tallahassee area for over 25 years. We are on a mission to provide high quality work and excellent customer service because the focus of our business is YOU. We take the time to know you by name and remember your preferences. Our professionals truly enjoy your company and the conversations shared with each customer. We will ensure your satisfaction by returning your garments and household items to you in better condition than when you entrusted them to us.
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